Our Commitment to Privacy
At Altamayuz Home Healthcare, we are
committed to protecting the privacy and confidentiality
of our patients, families, website visitors and everyone
who interacts with us.
This Privacy Policy explains how we collect, use, store
and protect personal information when you visit
altamayuz.ae,
contact us or use our services.
Because our services involve healthcare, some of the
information provided to us may include sensitive medical
and health information. We recognise the importance of
protecting this information and treating it confidentially.
Information We Collect
Depending on how you interact with our website or services,
we may collect information including:
- Full name
- Email address
- Telephone number
-
Home address when required for healthcare services
-
Patient enquiry information
-
Healthcare service requests
-
Medical and health information voluntarily provided
in connection with a patient enquiry or request for care
-
Medical reports, referral letters, discharge summaries,
diagnoses, treatment information, medication information
and other healthcare documents voluntarily submitted
or uploaded through our website
-
Information you voluntarily submit through our
website forms
-
Technical information such as IP address, browser type,
device information and website usage data
We aim to collect only the information reasonably necessary
to respond to enquiries, understand care needs, provide our
services and improve your experience.
Medical Reports and Health Information
As part of an enquiry, patient assessment or request for
care, you may choose to provide Altamayuz Home Healthcare
with medical or health-related information.
This may include medical reports, referral letters,
discharge summaries, diagnoses, treatment information,
medication details or other documents relevant to the
patient's condition and the care being requested.
Medical and health information is sensitive information
and is treated with a high level of confidentiality.
When medical information is submitted or a medical report
is uploaded through our website, we may use it where
reasonably necessary to:
-
Understand the patient's healthcare and care needs
-
Review and respond to the enquiry
-
Assess what type of home healthcare service may
be appropriate
-
Support patient assessment and care planning
-
Communicate with the patient, family member or
authorised representative about the request
-
Provide or coordinate appropriate healthcare services
-
Maintain appropriate healthcare or administrative
records where required
Access to medical reports and health information is
restricted to authorised personnel who require access
for appropriate healthcare, clinical, administrative,
operational or legally required purposes.
Where reasonably necessary for the provision or coordination
of healthcare, medical information may be shared with
appropriately authorised healthcare professionals, service
providers or other parties where permitted or required.
Your medical information is private.
Medical reports and health information submitted to
Altamayuz are treated as confidential. We do not sell
medical information and we do not use medical reports
for unrelated advertising or marketing purposes.
How We Collect Information
Information may be collected when you:
-
Submit a contact, enquiry or care request form
-
Upload a medical report or healthcare document
-
Request home healthcare services
-
Contact us by email or telephone
-
Subscribe to communications where available
-
Browse or interact with our website
-
Communicate directly with our team
How We Use Your Information
We may use personal information to:
-
Respond to enquiries and service requests
-
Understand a patient's care requirements
-
Review information provided in connection with
a healthcare request
-
Arrange consultations and home healthcare services
-
Develop or support appropriate care arrangements
-
Contact you regarding appointments or care requests
-
Maintain appropriate records where required
-
Send service-related communications
-
Improve our website and user experience
-
Meet healthcare, legal, regulatory and operational
obligations
Altamayuz does not sell your personal or medical
information.
Protecting Your Information
Protecting patient confidentiality, medical information
and personal information is an important responsibility.
We use appropriate administrative, technical and
organisational safeguards designed to protect information
against unauthorised access, disclosure, alteration,
misuse or loss.
- Secure website encryption
-
Restricted access to confidential and medical
information
-
Secure internal systems and procedures
-
Security monitoring and safeguards
-
Appropriate confidentiality controls
While we take reasonable measures to protect information,
no online transmission, electronic storage system or
technology can guarantee absolute security.
Sharing and Disclosure
We do not sell personal or medical information.
Information may be shared where reasonably necessary
for the provision, administration or coordination of
healthcare services, or where permitted or required
by applicable requirements.
Depending on the circumstances, this may include
appropriately authorised healthcare professionals,
service providers, technology providers or other
authorised parties supporting the delivery of our services.
We aim to limit access and disclosure to information
reasonably necessary for the relevant purpose.
Third-Party Services
We may use trusted third-party service providers to
support certain website, technology, communications,
security and business functions.
Where third parties process information on our behalf,
they should receive only the information reasonably
required to perform the relevant service and are expected
to protect that information appropriately.
Cookies
Our website may use cookies and similar technologies
to improve your browsing experience and understand
how visitors interact with our website.
Cookies may help us remember preferences, understand
website usage, measure traffic and improve website
performance.
You may control or disable cookies through your browser
settings. Some website functionality may be affected
if cookies are disabled.
Children's Privacy
Our healthcare services may include care for children
and newborns.
Where personal, medical or health information relating
to a minor is required, it should be provided by or
with the involvement of a parent, legal guardian or
authorised representative, as appropriate.
This may include medical reports or other healthcare
documents necessary to understand or support the
child's care needs.
We do not intentionally use our website to collect
personal information directly from children for
marketing purposes.
Your Rights
Subject to applicable laws and requirements, you may
be able to request that we:
-
Provide access to personal information we hold
about you
-
Correct inaccurate or incomplete information
-
Delete certain personal information where legally
permitted
-
Stop certain communications
-
Explain how your personal information is being
processed
Certain personal or medical information may need to
be retained where required for healthcare, regulatory,
legal or operational purposes.
Data Retention
We retain personal, medical and health information for
as long as reasonably necessary for the purposes for
which it was collected and to meet applicable healthcare,
regulatory, legal and operational requirements.
Where information is no longer required, it may be
securely deleted, anonymised or otherwise handled in
accordance with applicable requirements.
External Links
Our website may contain links to external websites.
Altamayuz Home Healthcare is not responsible for the
privacy practices, security or content of third-party
websites.
We encourage visitors to review the privacy policies
of external websites before providing personal
information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time
to reflect changes in our services, technology,
operational practices or applicable requirements.
The latest version will be published on this page.
We encourage visitors to review this Privacy Policy
periodically.
